Adventures with Buggles Standalone

3. When the workstation installer screen appears, click Next to accept the default workstation installation location, or browse to a different location. By default it is C:\McGraw Hill School\Phonics.

4. You will be asked if you want to create a desktop shortcut, choose Yes or No.

5. An installation is complete screen appears, click on screen to proceed.

6. You will be asked if you want to restart your computer. If you have other grades to install

choose No and install the other grades, otherwise choose to restart your computer now.

Macintosh

Note: If you have more than one grade level, all grades should be installed to the same location

Workstation install - Perform on each workstation:

1. Insert the Adventures with Buggles installation CD-ROM.

2. On installation CD-ROM click the Phonics K-1(or 2-3) installer icon.

3. The workstation installer screen appears; click Next to accept the default workstation installation location, or browse if you prefer a different location. By default it is Macintosh HD:McGraw Hill School:Phonics.

4. You will be asked if you want to create a desktop alias, choose Yes or No.

5. An installation is complete screen appears, click to proceed.

6. You will be asked if you want to restart your computer. If you have other grades to install

choose No and install the other grades, otherwise choose to restart your computer now.

ISSUES AND SOLUTIONS:

Issue: Does this program run on Windows NT/2000/XP?

Solution: Cursory testing was done on this product for Windows NT/2000/XP. For the most part the program worked with no or few, issues. Issues that were discovered are listed elsewhere in this Help file, but here is a brief list:

· Error “Not enough hard drive space” during installation

· Error “Problem opening file -34”

· Error “Director Player 6.0 you need at least 3 MB virtual memory”

· Error when trying to use bucket to fill in color while in Journal section

· Error when using the record button while in the Journal section

NOTE: "Our customer base uses a wide variety of operating systems and applications and our software must be developed to be used on some lower end systems to meet our customer needs. Because of this, we cannot guarantee that our software will always work as expected as new operating systems and other applications are developed. We encourage you to give our products a 'test drive' on any new system you plan to implement. If you are not satisfied with the performance of our products, we will do our best to deliver a compatible product to you in a timely manner or refund your money."

Issue: “ISSET_SE caused a General Protection Fault” error when trying to install program.

Solution: This behavior can occur if any of the following conditions exist:

1. Norton AntiVirus version 4.04 is installed and Norton AutoProtect is enabled.

2. Customer uses LiveUpdate for Norton AntiVirus to download an updated version of Norton AntiVirus.

3. Microsoft IntelliPoint software is installed on customer’s computer, and the Point32 program is currently running.

4. Microsoft IntelliMouse or Microsoft IntelliMouse Trackball software is installed on customer’s computer, and the Mswheel program is currently running.

Workaround - use the appropriate method below, and then attempt to install the program again.

1. Disable Norton AutoProtect Mode. To do so, right-click the Norton icon on the taskbar, and then click Disable.

2. Obtain the latest version of LiveUpdate for Norton AntiVirus from Symantec's Web site. For more information about how to obtain LiveUpdate, contact Symantec Technical Support.

3. Quit the Point32 program by pressing Ctrl+Alt+Delete to open the Close Program dialog box, selecting Point32, clicking End Task, and clicking End Task again.

4. Quit the Mswheel program by pressing Ctrl+Alt+Delete to open the Close Program dialog box, selecting Mswheel, clicking End Task, and clicking End Task again.

Issue: Ininst30 error while trying to install

Solution: The error message is usually resolved by having the customer turn off or disable their anti-virus software. If that doesn’t apply or help press Ctrl+Alt+Delete and see if Mswheel is running and end task that. If that doesn’t help then end task everything except for Explorer and Systray.

Issue: In the Journal, I clicked on the button to record and received “Application error has occurred and an application error is being generated Read_K1.exe Exception: Access violation.”

Solution: This error may occur on Windows OS NT, 2000 or XP. There is not a fix at this time.

Issue: In the Journal I clicked on the paint bucket and received “Script error handler not defined #xfill” then clicked on paintbrush and got another application error message.

Solution: This error may occur on Windows OS NT, 2000 or XP. There is not a fix at this time.

ISSUE: Trying to install and getting message that program needs 15 MB free OR

I get a message about not enough hard drive space.

Solution: Adventures with Buggles was developed for and tested on Windows 95, 98 and ME. The program can run on Windows 2000 with service pack 2 (SP2) or 3 (SP3) and XP if compatibility mode is enabled. Administrators can manually enable this feature by following these instructions:

Windows 2000 instructions:

1. Log on as Administrator.

2. Click Start, and then click Run.

3. In the Open box, type the following command, and then click OK, where %SystemRoot% is the drive and folder in which Windows is installed (there is a space between 32 and the first %): regsvr32 %systemroot%\apppatch\slayerui.dll

Next the installation file for the program is on the CD-ROM, has to have a shortcut to it, and needs the compatibility set to Windows 95:

1. Click on My Computer and open the Adventures with Buggles installation CD-ROM

2. Right click the setup.exe file and left click Create Shortcut. Select Yes to the option of sending the shortcut to desktop.

3. Right click on the shortcut, left click on Properties and click on Compatibility.

4. Choose Windows 95.

5. Click on the shortcut to the setup.exe file and it should install.

Windows XP instructions:

On Windows XP there is an accessory named Program Compatibility Wizard, to get to this:

1. Click on Start, Programs, Accessories and Program Compatibility Wizard. Once the Wizard starts it guides you through the process.

2. On the first screen click Next.

3. Choose to use the program in the CD-ROM drive.

4. Choose to run in Windows 98/Me compatibility and choose 256 colors.

All other screens should be self-explanatory. When prompted to send a report to Microsoft, click NO (you may have to scroll down to select No).

Issue: Getting error that refers to XOBGLU.dll files

Solution: This workaround works sometimes but not always. Try this:

Log onto the workstation as an administrator and install the program.
Open the WinNT or Windows folder (whichever is listed in the error) on the workstation’s hard drive.
Two XOBGLU.dll files should be in this folder. Copy these two files to the desktop, or to a floppy disk because you need to access these files when you log onto the workstation as a restricted user.
Log off the workstation and log back on as a restricted user, for example a student account.
Copy the two XOBGLU.dll files from wherever you placed them into the WinNT or Windows folder. You may need to give the restricted user enough rights, temporarily, to do this.
Logoff the workstation and log on again as a restricted user and try the program.

If the program runs without the error then the workaround was successful. If the program gives the error again then this workaround doesn’t work for this program.

If the workaround doesn’t work, the only other solution is to make all users of this program Powerusers or non-restricted users.

If you are having difficulties locating these two files contact McGraw-Hill Software Support and request that they email you copies of these files.

Issue: Director Player 6.0 error - need at least 3 MB virtual memory to run the program.

Solution: This can happen on Windows 2000 and XP machines that have 1 GB or more of RAM. Adjust virtual memory settings.

Here are the instructions:

1. Click on Start, Settings and Control Panel.

2. Double-click on System and click on the Advanced tab.

3. In the Performance section click on Settings.

4. Click on the Advanced tab.

5. In the Virtual Memory section click on Change.

6. Make sure that drive C (Volume Label) is highlighted.

7. Make sure there is a dot next to Custom Size.

8. For Initial size type a number less than 200, try 192 first and don’t change the Maximum size.

9. Click the Set button.

10. Click OK 3 times to close all the windows.

11. Try running the program.

12. If you still get the error then follow steps 1-8 again and this time set the Initial size to 128.

Issue: What is the administrator password? OR

The password was changed and we don't know what it is. OR

No one changed the password and the default password isn't working.

Solution: Contact Software Support for assistance. This information can be provided to teachers and technical persons.

Issue: -7 error message

Solution: The database is corrupted. The solutions are replacing the database from back-up using a new, blank database.

If there is a back up: Replace the Admndata folder.

If no back up: The Admndata folder needs to be copied from the CD-ROM to the Teacher Utility folder on the hard drive. All teacher/class/student information will be lost. To replace a corrupted database:

1. Click on My Computer and open the CD-ROM.

2. Copy the Admndata folder.

3. Close any open windows.

4. Click My Computer.

5. Click on the C drive (hard drive).

6. Open the McGraw-Hill School folder, the Phonics folder, and the Teacher Utility folder.

7. Click Edit and then Paste.

8. When you get a prompt “Do you want to overwrite it?” click YES TO ALL.

9. Open the Teacher Utility folder and the Admndata folder.

10. Click Edit and click Select all Files.

11. Right click on the selected files and Left click on Properties.

12. Remove the checkmark next to Read-only.

13. Click Apply and OK.

Issue: -34 error message. Path similar to can't open file C:\admin\~temp etc...

Solution: This happens sometimes on Windows 2000 and XP. Set the Adventures with Buggles program to run in Windows 95 compatibility then the error message stops appearing.

Note: if you have Phonics K-1 and 2-3, the compatibility needs to be set for each.

Windows 2000 instructions: Service Pack 2 or higher needs to be installed, then compatibility has to be enabled by someone with administrator privileges. The instructions are:

1. Log onto the workstation as Administrator.

2. Click Start, and then click Run.

3. In the Open box, type the following command and click OK. %SystemRoot% is the drive and folder in which Windows is installed (there is a space between 32 and the first %):

regsvr32 %systemroot%\apppatch\slayerui.dll

4. You should get a message stating it was successful.

Windows XP instructions:

1. Click on Start, Programs, McGraw-Hill School and select Phonics Network.

2. Right click on Phonics K-1 or 2-3, and left click on Properties.

3. Click on the Compatibility tab.

4. Choose Windows 95.

5. Click Apply and OK.

Issue: Getting an error message that refers to Fileflexmu engine.x32 file

Solution: In a few cases the program gives this error when used in combination with some types of printer drivers. One solution is to prevent the printer driver from loading. Another solution is to reinstall the existing driver or install the latest version of the driver for the printer device. Printer drivers can be downloaded for free from the printer manufacturer website.

Macintosh

Issue: Does this program run on OS X?

Solution: The program will only run on OS X if Classic is installed.

Issue: What is the administrator password? OR

The password was changed and we don't know what it is. OR

No one changed the password and the default password isn't working.

Solution: Teachers and school techs can contact Software Support for assistance.

Issue: Type 2 error

Solution: The database is corrupted. The solutions are replacing the database from back-up or using a new, blank database.

If there is a back up: Replace the Admndata folder with the back up.

Copy the Admndata folder:

1. Open the Hard drive.

2. Open the McGraw-Hill School folder.

3. Open the Phonics folder.

4. Insert the Phonics CD-ROM. It should open so you can see the Phonics installer.

5. Scroll down and click the Admndata folder on the CD-ROM, then drag and drop it into the Teacher Utility folder on the hard drive.

6. You will get a message about overwriting the files, click OK.

Issue: I click on the install icon but nothing is happening.

Solution: Make sure your workstation is a PowerMac because the program requires PowerMac.