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McGraw-Hill Reading: Adventures with Buggles (original) Treasures Adventures with Buggles
and Beezy (new) Network Version Spanish version: Aventuras con Pepe Antenas Phonics Grades K-1 & 2-3 |
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Part of
McGraw-Hill Reading series. Macintosh
Network version and Windows Network version are 2 separate packages. |
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Windows Vista and Intel Macintosh Guidelines for teacher reports I’m not getting the results I expected. The program is freezing after a certain number of
students log on. I’m experiencing black screens. I’m receiving illegal operation errors. PC workstation installer.exe error Macromedia projector error while installing
workstation How to import students (new program only) How to back-up database (new program only) How to approve a student that has self-registered What is the administrator password? The password was changed and no one knows what it is No one changed the password
and the default password isn't working. Student isn’t getting the lesson chooser screen In Bugsy’s Pizza, can’t go to level 2
or 3, can access level 1 only. Is there any way to find out what a sticker is for? Can students be moved from one class to another? (Note: same teacher) Student can’t advance past level 1 |
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Receiving message about needing 15 MB of space Receiving message about not having enough hard drive space when
installing. Getting error that refers to XOBGLU.dll files Insinst30 while trying to install ISSET_SE caused a General Protection Fault when trying to
install Director Player 6.0 error - need at least 3 MB virtual memory to run the program. "problem opening rtxis.dxr
Script error frame not defined" Receiving invalid page fault message Receiving read_k1.exe, read_23.exe or fileflex mu engine.x32 error
message. -34 error message. Usually refers to
a path similar to can't open file C:\admin\`temp etc... and ends with -34 Student file already in use message |
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What is the administrator password? The password was changed and we don't know what it is. No one changed the password and the default password isn't
working. |
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For original version titled
“Adventures with Buggles” click here. For new version titled “Treasures
New Adventures with Buggles |
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Server
Requirements
·
Novell NetWare 4.2 or 5.0 ·
Microsoft Windows NT Server 3.51 with Service Pack 5 or Microsoft
Windows NT Server 4.0 with Service Pack 4 and higher ·
AppleShare version 6.1 or Mac OS X ·
200 MB server space for each CD |
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Windows
workstation requirements: ·
IBM-compatible 486DX/66 MHz ·
Microsoft Windows 95 or 98 ·
16 MB RAM ·
16 MB hard drive space ·
SVGA monitor displaying 256 colors ·
2x CD-ROM drive ·
Sound Blaster-compatible sound card ·
Speakers ·
Mouse
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Macintosh
workstation requirements-
·
System 7.5 or higher ·
16 MB RAM ·
16 MB hard drive space ·
Color monitor displaying 256 colors ·
2x CD-ROM drive ·
Mouse ·
Printer recommended |
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System Requirements:
Treasures New
Adventures with Buggles
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Original version titled Adventures
with Buggles:
Windows Macintosh |
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New version titled Treasures New
Adventures with Buggles |
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Original version titled Adventures with Buggles |
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Windows: |
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Note:
Both the server install and client install
should be done from a workstation. If you have more than one grade level,
all grades should be installed to the same location. |
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Windows: |
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Server install: 1.
On the workstation, map the network drive if needed. Workstations must
have read and write access to the server. 2.
Insert the Adventures with Buggles Network
installation CD-ROM. 3.
On the CD-ROM click on the Server Setup.exe file. 4.
The Network installer screen appears, click Next. 5.
Browse to the mapped network drive and choose your install location. By
default the program will install to McGraw Hill School\Phonics on the network
drive you choose. 6.
Click Next 7.
The installation is complete screen will appear, click anywhere on the
screen to close the install. 8.
If you have more grades to install then insert the next Adventures
with Buggles Network CD-ROM and go to step 3 above. Client install:
Note: Perform on each
workstation. 1.
From the workstation make sure the network drive, where the program
will be running, is mapped. 2.
Browse to the folder on the network where the server files were
installed, by default it is McGraw Hill School\Phonics. 3.
Open the Phonics folder and click on the PC workstation installer.exe
file. 4.
If more than one grade level was installed to the same server
location, you will be prompted to pick one.
Choose either K-1 or 2-3. 5.
The workstation installer screen appears; click Next
to accept the default workstation install location, or browse to a different
location. By default it is C:\McGraw
Hill School\Phonics. 6.
You will be asked if you want to create a desktop shortcut, choose Yes
or No. 7.
An installation is complete screen appears, click to proceed. 8.
You will be prompted to restart your computer. If you have other grades to install, choose
No, otherwise restart your computer now. 9.
To install other grades go to step 2 above. |
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Original version titled Adventures with Buggles: |
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Note:
Both the server install and client install should be done from a
workstation Also, if you have more then one grade
level, all grades should be installed to same location |
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Server install: 1.
On the workstation mount the volume if needed. Workstations must have read and write
access to the server. 2.
Insert the Adventures with Buggles Network
installation CD-ROM. 3.
On the CD-ROM click on the Server Installer icon. 4.
The Network installer screen appears, click Next. 5.
Browse to the mounted volume and choose your install location. By
default the program will install to 6.
Click Next. 7.
An installation is complete screen will appear, click anywhere on the
screen to close the install. 8.
If you have more grades to install then insert the next Adventures
with Buggles Network installation CD-ROM and go to
step 3 above. Client install-
Note: Perform on each
workstation: 1.
From a workstation make sure the server volume, where the program will
be running, is mounted. 2.
Browse to the folder on the network where the server files were
installed, by default it is 3.
Open the Phonics folder and click on the Mac workstation installer
icon. 4.
If more then one grade level was installed to the same server
location, you will be prompted to pick one.
Choose K-1 or 2-3. 5.
When the workstation installer screen appears, click Next to accept the default workstation installation
location, or browse to a different location.
By default it is Macintosh HD: 6.
You will be asked if you want to create a desktop alias, choose Yes or
No. 7.
An installation is complete screen appears, click to proceed. 8.
You will be prompted to restart your computer. If you have other grades to install choose
No, otherwise restart your computer now. 9.
If you have other grades to install go to step 2
above |
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New version
titled Treasures New Adventures with Buggles |
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Windows |
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Note: Both the server install If you have more than
one grade level, all grades should be installed to the same location. |
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Server install: 1.
On the workstation, map the network drive if needed. Workstations must
have read and write access to the location on the server where the program is
being installed. 2.
Insert the Treasures Adventures with Buggles
and Beezy Network installation CD-ROM. If the
installation doesn’t start automatically browse to the CD-ROM and click on
the K1Server Setup.exe file or 23ServerSetup.exe file. 3.
The Network installer screen appears, click Next. 4.
The default install path will be shown which is: C:\Program Files\MMHBuggles. Using the Browse option and the mapped
network drive browse to the location on the server where you want to install
the server program files to. 5.
Click Next 6.
An “Installation is Complete” screen will appear, click anywhere on
the screen to close the install. All files are now installed to the MMHBuggles directory, on the server, and workstations
will install from this location. 7.
If you have more grades to install then insert the next Treasures
Adventures with Buggles and Beezy
Network CD-ROM
and go to step 2 above. Client (workstation)
install: Note:
Perform on each workstation. 1.
On each workstation, map the server’s MMHBuggles
shared directory. 2.
Using the mapped drive browse to the MMHBuggles
folder on the network 3.
Once the installation starts if more than one grade level was
installed to the same server location, you will be prompted to pick one. Choose either K-1 or 2-3. 4.
The workstation installer screen appears; click Next
to accept the default workstation install location, or browse to a different
location. By default it is C:\Program
Files\MMHBuggles. 5.
An installation is complete screen appears, click to proceed. If you
have other grades to install return to step 2 6.
Once all workstation
installation is completed then restart the workstation. Prior to running the student application,
run the Teacher Utilities application to add teachers, classes |
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New version
titled Treasures New Adventures with Buggles
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Macintosh |
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Note: Both the server install If you have more than one grade
level, all grades should be installed to same location. Server install: 1.
On the workstation, mount the network volume (sharepoint)
if needed. Workstations must have read 2.
Insert the Treasures Adventures with Buggles
3.
The Network installer screen appears, click Next. 4.
The default install path will be shown which is: Macintosh HD:Applications:MMHBuggles.
Using the Browse option 5.
Click Next. 6.
An “Installation is Complete” screen will appear, click anywhere on
the screen to close the install. 7.
If you have more grades to install then insert the next Treasures
Adventures with Buggles 8.
Make sure to give all users Read Client (workstation)
install- Note:
Perform on each workstation: 1.
From the workstation make sure to mount the server’s MMHBuggles shared directory. 2.
Browse to the MMHBuggles shared folder on
the network 3.
If more then one grade level was installed to the same server
location, you will be prompted to pick one.
Choose K-1 or 2-3. 4.
When the workstation installer screen appears, click Next to accept the default workstation installation
location, or browse to a different location.
By default for OS 9 it is Macintosh HD:Applications (OS9):MMHBuggles
or for OS X it is MacintoshHD:Applications:MMHBuggles. 5.
An installation is complete screen appears, click to proceed. If you
have other grades to install return to step 2 6.
Once all workstation installation is completed then restart the
workstation. Prior to
running the student application, run the Teacher Utilities application to add
teachers, classes |
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ISSUES
AND SOLUTIONS: |
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Issue: Windows |
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Solution: Cursory testing performed on
Windows Vista and Intel Macintosh machines have not revealed any issues. "Our customer base uses a wide variety of operating systems
and applications, and our software must be developed to be used on some lower
end systems to meet customer needs.
Because of this, we cannot guarantee that our software will always
work as expected as new operating systems and other applications are developed. We encourage you to give our products a
'test drive' on any new system you plan to implement. If you are not satisfied with the
performance of our product, we will do our best to deliver a compatible
product to you in a timely manner or refund your money." |
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Issue: Here is the list of teacher reports for the new
program titled “Treasures New Adventures with Buggles
and Beezy”.
OR Guidelines for teacher
reports. OR I’m not getting the results I expected.
OR I’m
not getting any results. |
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Solution: Teacher reports are available in
Teacher Utilities under Teacher Tools and there are 10 of them. Those reports are:
1.
Class Roster.
2.
Class Summary Report (lessons).
3.
Detailed Report by Student.
4.
Lessons Attempted by Student.
5.
Lessons Completed Summary Report.
6.
Practice Follow-up Report.
7.
Student Scoring Statistics Report.
8.
Student Summary Report (lessons).
9.
Summary Report by Lesson.
10.
Summary Report by Student. In order for a student to appear
on any type of Summary report (there are 5 of them) the student must meet two
criteria: 1. They must have successfully
completed all the activities of one level of a lesson. 2. They must have scored 88% or
higher (this is what is meant by the term “successfully”) on every activity
for that level. If you
aren’t getting any results or they aren’t the results you expected make sure
the report doesn’t require you to choose a date or date range. If it does then try different date(s). If
it is a Summary report make sure the student met both criteria listed above
because if they didn’t then they won’t appear on the report. |
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Issue: Director Player script errors OR The program is freezing. OR I’m experiencing black
screens. OR I’m receiving illegal operation
errors. |
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Solution: Check to see how many
simultaneous users are there using the program at the time the error
occurs. If it is more then 10 then the
program will generate this error. The network version of both the
Adventures with Buggles program and the New
Adventures with Buggles and Beezy
program has been re-classified as a classroom version. There is no longer a
network version of either program. The program was only intended for a
maximum number of 10 simultaneous users.
It was not intended to be run from a school’s LAN; rather it was
intended to be run in a peer-to-peer situation in a classroom. If the program is installed to the school’s
LAN keep in mind that the maximum number of simultaneous users across the LAN
is 10 total and not 10 per classroom. If you determine that the maximum
number of simultaneous users is not exceeding 10 at any point in time then
try to determine if the database has become corrupted. One way to test whether the database has
become corrupted is to see if just 1 or 2 people can log into the program and
run it. If they can log in then the
database isn’t corrupted. If not even
one person can log into the program to use it then more then likely the database
has become corrupted. If the database
has become corrupted, and there is a back-up, then replace the ADMNDATA and
RSLTDATA folders from back-up. If
there is no back-up, and you’re certain the database is corrupt, then
unfortunately the program will need to be re-installed. If the maximum number of
simultaneous users isn’t being exceeded and the database isn’t corrupted then
check to see if the Director Player script error is being caused by
insufficient rights. One way to test rights is to have the computer tech log
onto a student workstation as a network administrator and then try logging
into the program as one of the students.
If they can log into the program as a student without getting the
error then the error is being caused by insufficient rights for students. One other
thing we have seen cause this issue on rare
occasions is generic student network logins.
If you’ve exhausted all other possibilities and if all student’s use
the same generic login to the network that may cause this problem. A way to test whether or not this is the
issue is to create unique network logins for each student, in one class (as a
test), and then have them log onto their workstation with their unique
network login. Then have them try
logging into the program. |
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Issue: PC
workstation installer.exe error OR Macromedia projector error while
installing workstation |
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Solution: We have only seen this error occur
with the new program titled “Treasures New Adventures with Buggles and Beezy” This is a known issue and there is
not a fix for it. Here is
the workaround: 1.
Make a copy of both the ADMNDATA and RSLTDATA folders, in
the MMHBuggles folder on the server, and place
those copies somewhere. Then delete the ADMNDATA and RSLTDATA folders from
the MMHBuggles folder on the server because you
have a copy. 2.
Next insert the Treasures New Adventures with Buggles and Beezy K-1 or 2-3
network installation CD-ROM (it doesn’t matter which grade level). 3.
Open the CD and open the Programs folder. 4.
Copy the ADMNDATA and RSLTDATA folders from the CD to the MMHBuggles folder on the server. 5.
Now install the workstations. 6.
After you are finished installing the workstations then
delete the ADMNDATA and RSLTDATA folders that you copied from the network
installation CD in step 4. 7.
Now copy back in your ADMNDATA and RSLTDATA folders that
you made a copy of in step 1. |
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Issue:
How to import students.
NOTE: this tool is only available in the program titled “Treasures New
Adventures with Buggles and Beezy”. |
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Solution: The tool is set up such that each
teacher imports their students into their own class. Here is how to
create the needed text file. 1.
Open Notepad, Word, Simpletext or basically
any program that will allow you to create a text file. 2.
On line one type the student’s first name, then insert the pipe
character (symbol above the back slash symbol) and then type their last
name. For example, John|Smith. 3.
Place each additional student on a seperate
line, so if you have 20 students you will have 20 lines with one student name
on each line. 4.
Example: 5.
John|Smith 6.
Terry|Johnson 7.
Mark|Thompson 8.
When you are done with the file go to File
and Save As. Ensure file type Text(.txt) is
chosen. 9.
Name the file and make sure you know where you are saving the
file. Click Save. Here are the
instructions to get to the import tool as a teacher. 1.
Launch Teacher Utilities. 2.
Click Teacher Tools. 3.
Choose a teacher and click OK. Enter password and click OK. 4.
Choose Manage Class/Students Wizard button. 5.
Choose a class and click Next. 6.
Click the Import button.
7.
A window titled Open will open. 8.
Browse to where you saved your text file and click on the file and
click the Open button. 9.
Depending on how large your list is it may take quite a few seconds. 10.
When it is finished the list of students will appear in this class. If
the school decides to import all student names at once they will be importing
all students into one teacher’s class. To get each student placed into the
correct class the administrator of the Adventures with Buggles
and Beezy program would need to: 1.
Start the Teacher Utilities program and log into the
Management Tools section. 2.
Click the Student button 3.
Choose the teacher and class under which all the student
names where imported. 4.
Choose a student and click the Move button. NOTE: you can only
move 1 student at a time. 5.
A Move Student window will open. Click in the box that
shows the teacher name (there isn’t a black dropdown arrow) and click on the
teacher. 6.
A list of that teacher’s classes will appear. 7.
Choose the class and click OK. 8.
Repeat steps 3-7 for each student. NOTE: After you get all
your teachers/classes/students entered into the database we suggest you do an
immediate backup. There is a database
backup tool available in the teacher utility program. Click here for
instructions. |
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Issue: How to back up the
database. NOTE: this tool is only
available in the new program titled “Treasures New Adventures with Buggles and Beezy program”. |
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Solution: Here
are the steps for backing up the database: 1.
Start the Teacher Utility program. 2.
Log into Management Tools. 3.
Click the Tools Button. 4.
Click the Database Backup button. 5.
A window named “Please select a folder to backup to” will
open. Browse to the location where you want to save this backup. Click
OK. 6.
When you are finished you can quit the Teacher Utility
program. What that does is make a copy of your current ADMNDATA and
RSLTDATA folders and it puts those copies into a dated folder. For
example if you clicked that button and the day’s date was November 1st 2007
it would make a folder named Admin-Backup-11-01-2007
and inside that folder will be a copy of your ADMNDATA and RSLTDATA folders
from that day. |
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Issue: How to approve a student that has self-registered. OR A student isn’t
showing in my class list in teacher utilities but their name appears on the
class log-in screen |
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Solution: When a student self-registers
their name will immediately appear in the class list on the student log-in
screen and they will be able to start using the program. However their name
will not appear in the teacher’s class list in teacher utilities until the
teacher approves the student. Here are
those steps: 1. Start teacher utilities and go to
Teacher Tools. 2. Choose your name and log-in 3. Click Manage Class/Students
Wizard. 4. Choose your class. 5. Highlight the class the student
self-registered in and click Next. 6. It doesn’t matter which student
name is highlighted just click Next. Now you
have the options to Approve, Reassign or Delete any students that
self-registered in that class. |
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Issue: Invalid page fault error that references a fileio.x32
file. |
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Solution: We have only seen this error
occur with the original program named “Adventures with Buggles”.
There is not a fix for this issue. The workaround is to uninstall it from the
network, install it on each workstation and run it as standalone. By doing
this there won't be a universal management system however it does eliminate
the error message and allows you to use the program instead of returning it. Here are
those instructions: Uninstalling
workstations 1.
On the network open the 2.
Click on PC workstation uninstaller.
A window will appear and ask you to locate the Phonics K-1 file or
Phonics 2-3 file, which is located on the workstations hard drive. If you have K-1 and 2-3 they have to be
uninstalled one at a time. 3.
Click Browse. 4.
Select the appropriate folders until the Phonics K-1 or 2-3 folder is
located on the workstation's local hard drive. By default the location should
be C:\McGraw Hill School\Phonics\ Phonics K-1 (or Phonics 2-3) 5.
Open the appropriate Phonics K-1 or Phonics 2-3 folder. 6.
You will see a Phonics K-1 or 2-3 file with a movie projector
icon. 7.
Double-click the file and you will be taken to the uninstall screen
listing the browsed path. 8.
Click uninstall. 9.
Repeat this process at each workstation. Installing server
files to each workstation 1.
Insert Adventures with Buggles Network
installation CD-ROM. 2.
Click on the K-1 or 2-3 Server Setup file. 3.
Click Next and Next again to accept the
default path. 4.
Follow the onscreen instructions. If you have other grade levels to
install insert that Network CD-ROM and repeat the above steps. 5.
Repeat this process at each workstation. Installing
workstation files to each workstation 1.
Click on My Computer and open the C drive. 2.
Open the 3.
Choose the grades you want to install. 4.
Click Next to accept the default installation location. 5.
Go to next workstation and repeat. Installation of Adventures with Buggles
Network version as standalone is complete. If you have already entered teacher, class and
student information into the program you don’t want to reenter them on each
workstation. To copy the database from
the network to each workstation: 1.
From a workstation browse to the 2.
Open the Phonics folder. 3.
Copy the Admndata folder and then close
these windows. 4.
Browse to the workstation’s hard drive and open the 5.
Open the Phonics folder. This Admndata folder doesn’t contain teacher, class and
student info. 6.
Paste the Admndata folder from the network.
You will get a message asking whether to overwrite the existing file, click
YES. 7.
Browse to the McGraw hill School folder on the network. 8.
Open the Phonics folder and copy the Rsltdata
folder. 9.
Close these windows. 10.
Browse to the workstation’s hard drive and open the 11.
Open the Phonics folder. 12.
Paste the Rsltdata folder. You will get a
message asking whether to overwrite the existing file, click YES. 13.
Repeat this process at each workstation. |
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Issue: ISSET_SE
caused a General Protection Fault when trying to install a program. |
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Solution: This behavior can occur if any of the
following conditions exists: 1.
Norton AntiVirus
version 4.04 is installed and Norton AutoProtect is
enabled. 2.
LiveUpdate for
Norton AntiVirus is used to download an update of
Norton AntiVirus. 3.
Microsoft IntelliPoint software is installed
on the computer, and the Point32 program is running. 4.
Microsoft IntelliMouse or Microsoft
IntelliMouse Trackball software is installed on the computer, and the Mswheel program is running. Workaround
- Use one of the methods below, and then attempt to install the program
again. 1.
Disable Norton AutoProtect
Mode. To do so, right-click the Norton icon on the taskbar, and then click
Disable. 2.
Obtain the latest version of LiveUpdate for Norton AntiVirus
from Symantec's Web site. For information about how to obtain LiveUpdate, contact Symantec Technical Support. 3.
Quit the Point32 program by pressing
CTRL+ALT+DELETE to open the Close Program dialog box, clicking Point32,
clicking End Task, and clicking End Task again. 4.
Quit the Mswheel
program by pressing CTRL+ALT+DELETE to open the Close Program dialog box,
clicking Mswheel, clicking End Task, and clicking
End Task again. |
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Solution: Try these one at a time: 1.
Turn off or disable the anti-virus software.
2.
Do CTRL+ALT+ 3.
Do CTRL+ALT+ |
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Issue:
Received an invalid page fault
message or illegal operation message, clicked the Details button which may
refer to read_k1.exe, read_23.exe or fileflex mu engine.x32 |
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Solution:
Apply the patch from a workstation connected to
the network AND has Adventures with Buggles
installed on it. After running the
patch once, every workstation that launches the Buggles
program after that will have the patch applied automatically to them. 1.
To get the patch go to
www.epgtech.com. Click on Updates and choose the division Macmillan/McGraw-Hill. Click on the
link called Adventures with Buggles Network update
for Windows. 2.
Under the Windows section
double-click on the download this update link
and a window will open. Click on Save
to Disk. In the Save in window make sure it saves to the desktop. 3.
After you download the file you WinZip to unzip it. If you don't have
this program then you can download it for free from www.winzip.com. 4.
To unzip the file double-click the PC Network Patch file and click I Agree on the license screen. 5.
After double-clicking on the PC
Network Patch file a window should open showing 8 files. 6.
Click on the Extract button. 7.
At the top left corner, of the next window, you should see Extract to:
Ensure the path is c:\windows\desktop\bugglespatch and then click the Extract
button. 8.
The files will extract and a bugglespatch folder will be created on the desktop. After
extracting the files then close the WinZip window. 9.
Open the bugglespatch
folder, click on the PC Network Patch.exe file, it has a movie projector
icon. 10.
Follow the on-screen instructions to run the
patch. The patch should locate Buggles on the
network and show you the path. If this is the correct path then just click
the Apply Patch button. |
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Issue: Received message about not having enough hard drive
space when installing. OR The program won't install OR Received message about needing 15 MB of free space |
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Solution: We have only seen this error occur
with the original program named “Adventures with Buggles”. The original Adventures with Buggles was developed for and tested on Windows 95, 98
and ME. The program also runs on Windows 2000 and XP. Some Windows 2000 or XP
users receive the error about "not enough hard drive space". Windows
2000 - How to enable Compatibility Mode Properties The Compatibility mode technology is
not exposed by default. To enable and use this technology for your programs
requires Windows 2000 SP2 or SP3: 1.
Log onto a workstation as
Administrator. 2.
Click Start,
and then click Run. 3.
In the Open
box, type the following command, and then click OK, where %SystemRoot% is the drive and folder in which Windows is
installed: There is a space between 32 and the first %. 4.
regsvr32
%systemroot%\apppatch\slayerui.dll 5.
You should get a message that
it was successful. After enabling
compatibility, the installation file for the program needs a shortcut made to
it to set compatibility to Windows 95. If you are trying
to install the server files then: 1.
Insert the Phonics K-1 or 2-3
installation disk. 2.
Open the CD-ROM, right click
the K-1 Server Setup.exe or 2-3 Server Setup.exe file, left click on Create
Shortcut and click Yes when prompted to send the
shortcut to the desktop. 3.
Right click the shortcut on the
desktop and left click on Properties. 4.
Click the Compatibility tab,
choose Windows 95and click OK. 5.
Now click the shortcut to the
installer and it should install without giving the "not enough
space" message. If you are trying
to install the client files the
installer is on the network. 1.
Browse to the network location
where the server files are installed. 2.
Right click on the PC Workstation Installer file and
make a shortcut, click Yes when prompted to send the
shortcut to the desktop. 3.
Right click the shortcut and
left click on Properties. 4.
Click the Compatibility tab,
choose Windows 95 and click OK. 5.
Now click the shortcut to the
installer and it should install without the "not enough space"
message. Windows XP- Instructions
for using the compatibility wizard on Windows XP to help install the
Adventures with Buggles program. On Windows XP
there is an accessory named Program Compatibility Wizard. 1.
Click on Start, Accessories and
Program Compatibility Wizard. 2.
Click Next. 3.
Choose I want to locate the
program manually. 4.
Click Browse. a.
If you're trying to install the
server files you need to browse to the CD-ROM, locate and click on the server
install executable. b.
If you're trying to install the
client files (workstation), you need to browse to the server using the mapped
network drive (not network neighborhood),locate and
click on the workstation installer executable. 5.
Run in Windows 98/Me compatibility at 256 colors. 6.
The rest of the screens should
be self-explanatory. 7.
Click No when prompted to send
a report to Microsoft. |
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Issue: Getting
error that refers to XOBGLU.dll files |
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Solution: This worked for some customers: 1. Log onto the workstation as an
administrator and install the program. 2. Open the WinNT or Windows folder
(whichever is listed in the error) on the workstation’s hard drive. 3. Two XOBGLU.dll files should be in this folder. Copy these two files
to the desktop, or to a floppy disk. 4. Exit our software program, which
erases those two files from the WINNT, or Windows, folder. 5. Go to where you copied the two
files and copy the two files back into the WINNT, or Windows folder. 6. Mark the 2 files as Read Only. Now
the 2 files should stay in the folder and be there when running the program
as a restricted user. If the workaround
doesn’t work, the only other solution is to make all users of this program Powerusers. If
customer can’t get the two files, there are copies in the Files to Email
folder to send them. |
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Issue: Director Player 6.0 error - need at least
3 MB virtual memory to run the program. |
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Solution:
Solution:
This happens on Windows 2000 and XP 1.
Click on Start, Settings and Control Panel. 2.
Double-click on System and click on the Advanced
tab. 3.
In the Performance section click on Settings. 4.
Click on the Advanced tab. 5.
In the Virtual Memory section click on Change. 6.
Where it says Drive (Volume Label) make sure that the C drive is
highlighted 7.
Make sure there is a dot next to Custom Size 8.
For Initial size type a number under 200. First try 192 and don’t
change the Maximum size. 9.
Click the Set button. 10.
Click OK 3 times to close all the windows. 11.
Try running the program 12.
If you still get the error then follow steps 1-8 again and this time
set the Initial size to 128 and leave the maximum. If you still get the
error call software support (800) 678-2747 or email us at
epgtech@mcgraw-hill.com and let us know what you've tried so far. |
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Issue: Received
rtxis.dxr file error OR "problem opening rtxis.dxr Script error frame not defined" |
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Solution:
Certain files need to be marked Read-only in
the following folders. Check ALL the files (including files
inside subfolders) in the 1.
On the Network open the 2.
Open the filesk1 or files23
folder. Highlight all files, in each of these folders, right click them and
left click on Properties. All files in these folders need to be marked
Read-Only. 3.
While still in the filesk1, or
files23, folder open the Smack folder and mark all the files in the Smack
folder as Read-Only 4.
In the filesk1, or files23,
folder open the Xtras folder and mark all the files
as Read-Only. 5.
If you have filesk1 and files23
folders make sure you follow steps 2-6 for both of them. 6.
When you are done with the
filesk1 and files23 folders close them. You will be back to the contents of
the Phonics folder. There will be an Xtras folder
(not the same one that was in the filesk1 and files23 folders). 7.
Open the Xtras
folder. All the files in this folder need to be marked Read-Only EXCEPT for
the following 4 files: Mix32.x32, Sound Import Export.x32, Swadcmpr.x32, Swastrm.x32. Check that these 4 files are marked as
Archive. 8.
8. Close all the folders and
try the program again. If you still get the error message go back over the
instructions to make sure all the necessary folders and files were marked
Read-only (unless otherwise noted). |
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Issue: In the Journal, clicked to record and
received error message “Application error has occurred and an application
error is being generated Read_K1.exe Exception: Access violation.” |
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Solution: If you are using the original
program titled “Adventures with Buggles” this can
occur on Windows NT, 2000 This
issue doesn’t occur with the new program titled “Treasures New Adventures
with Buggles If you
would like to see about getting the new program contact your McGraw-Hill
sales rep. To find out who your sales
rep is IMPORTANT NOTE: Student data from the original program will not transfer to the new
program as they use two different types of databases. Also the new program is not an
update to the original which means you can not install the new program on top
of the original program. In order to
install the new program you first need to completely remove the original
program from the server |
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Issue: In the Journal, clicked on paint bucket
and received script error handler not defined #xfill.
Clicked on paintbrush and got another application error message. |
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Solution: If you are using the original
program titled “Adventures with Buggles” this can
occur on Windows NT, 2000 This
issue doesn’t occur with the new program titled “Treasures New Adventures
with Buggles If you
would like to see about getting the new program contact your McGraw-Hill
sales rep. To find out who your sales
rep is IMPORTANT NOTE: Student data from the original program will not transfer to the new
program as they use two different types of databases. Also the new program is not an
update to the original which means you can not install the new program on top
of the original program. In order to
install the new program you first need to completely remove the original
program from the server |
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Issue: Student
file already in use message |
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Solution:
Delete the file named logfile.txt and the problem should be resolved. To locate
this file: 1.
Click Start, Search/Find, Files or folders. 2.
Search for logfile.txt on the network drive where the server files are
installed. 3.
A list of logfile.txt files should appear. 4.
Check the column IN FOLDER and make sure to only delete files that are
in the Phonics folder. Do not delete any logfile.txt that is in another
folder on the network. |
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Issue: What is the administrator password? OR The password was changed and we
don't know what it is OR No one changed the password and
the default password isn't working. |
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Solution: Teachers and school techs can contact Software Support for assistance. |
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Solution: We have only seen this error
occur with the original program named “Adventures with Buggles”.
The database is corrupted. The solutions are: 1.
Replace the database from back-up. If there is a backup replace the
current Admndata
folder with the back up. 2.
If no back-up, a new, blank database will be needed. Copy the Admndata
folder from the Network install Phonics CD-ROM to the Teacher Utility folder
on the network. All teacher/class/student information will be lost. Copy
database from the CD: 1.
Insert your Adventures with Buggles Network installation CD-ROM (grade doesn’t
matter). 2.
Click on My Computer and open
the CD-ROM drive. 3.
Open the Program folder and
copy the Admndata
folder. 4.
Close any open windows. 5.
Click My Computer. 6.
Click on the network drive that
Buggles is installed on and open the 7.
Click once on the Phonics
folder to highlight it. 8.
Go to Edit and click Paste to
paste the Admndata folder. 9.
When prompted “Do you want to overwrite it?” click YES TO ALL. 10.
Open the Teacher Utility folder and open the Admndata
folder. 11.
Click Edit and click Select all Files. 12.
Right click on a selected file and Left click on Properties. 13.
Remove the checkmark next to Read only. 14.
Click Apply and OK. 15.
. The program should work again. |
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Issue: -34 error
message. Usually refers to a path similar to can't open file
C:\admin\`temp etc... and ends with -34 |
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Solution:
We have only seen this error occur with the original program named
“Adventures with Buggles”. This can happen on Windows 2000 and XP. Set
the Adventures with Buggles program to run in
Windows 95 compatibility. The ways to do this depend on if
you have Windows 2000 or XP. For Windows XP click here.
On Windows 2000 first the
compatibility mode needs to enabled. In order to be enabled Service Pack 2 or
higher needs to be installed and enabled by someone with administrator
privileges. Here are those
instructions. 1. Log onto the workstation as Administrator. 2. Click Start, and then click Run. 3. In the Open box, type the following command, and then click
OK. %SystemRoot%
is the drive and folder in which Windows is installed and there is a space
between 32 and the first %. regsvr32
%systemroot%\apppatch\slayerui.dll 4. You should get a message stating it was successful. Next
use the Windows XP instructions below to set the program to run in Windows 95
compatibility. Windows XP instructions: 1.
Click on Start, Programs, 2.
Right click on Phonics K-1 or 2-3. 3.
Left click on Properties. 4.
Click on compatibility. 5.
Choose Windows 95. 6.
Click Apply and OK. 7.
Now try the program, it shouldn't give the error any more. Note: If you have Phonics K-1
and 2-3, set the compatibility for both of them. |
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Solution:
1.
Log into Teacher Utilities as a teacher and click on Teacher Tools. 2.
Choose the class that the student is in and then click on the
assignment screen. 3.
Look next to the student’s name. If a lesson is listed then they don’t
get the lesson chooser screen because a lesson is already assigned and there
is no need to get the lesson chooser screen.
4.
If the teacher doesn’t want the student to have an assignment then
highlight the students name and then click the Clear button at the BOTTOM of
the screen. NOTE: Individual assignments supercede class assignments. If the student has an individual assignment
it will take precedent over a class assignment. |
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Issue: I used
Data Cleanup Tools but old students (or teachers or classes) still appear (in
teacher utilities, student program, or both). |
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Solution: There
isn’t a fix for this issue at this time. |
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Issue: In Bugsy’s Pizza we can’t go to level 2 or 3, can access
level 1 only. |
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Solution: If you are using the original
program titled “Adventures with Buggles” this is a
known issue This
issue doesn’t occur with the new program titled “Treasures New Adventures
with Buggles If you
would like to see about getting the new program contact your McGraw-Hill
sales rep. To find out who your sales
rep is IMPORTANT NOTE: Student data from the original program will not transfer to the new
program as they use two different types of databases. Also the new program is not an update to the original
which means you can not install the new program on top of the original
program. In order to install the new
program you first need to completely remove the original program from the
server |
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Solution: In the original program titled
“Adventures with Buggles” the sticker would appear
on the activity tab but there was not a way to find out what lesson a sticker
was for. With the new program titled “Treasures New Adventures with Buggles and Beezy” there is a
tab in the sticker book for each activity.
Whatever tab the sticker is on means the
student earned it for that activity.
Also printed below the sticker is which lesson it was earned for. |
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Issue:
Can students be moved from one class, or teacher, to another? |
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Solution: Log into Teacher Utilities as a teacher. Using Teacher Tools you can only move
students from one class to another of your classes. You can’t move one of your students to a
different teacher/class. Logged
into Teacher Utilities as the admin,
using the Management Tools, you can move students from one teacher’s class to
another teacher’s class. In either case choose the
class the student is in, click the Student tab, select the student and click
the move button. Choose the class you want to move the student to. |
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Solution: Make sure the students haven’t
been restricted from printing. To
check this log into Teacher Utilities as a teacher, click the class the student
is in then click the student who can’t print, and click the Modify
button. To allow students to print
make sure there is a checkmark next to “Allow students to print.” If the
option to allow them to print is checked then there must be another reason
the students can’t print. After
each step below, try to print. 1.
If applicable, turn off anti-virus and/or security program. 2.
Power the printer Off and On again. 3.
Download the latest printer driver. 4.
If using a networked printer: a.
Attach the printer directly to the computer. If it prints, the data is not getting
through on the network. b.
Try printing from another computer that uses the same printer. 5.
Try to print a different file in this program (in case the desired
file is corrupt). You may first need
to create a new document/file. 6.
Open a different program and try to print something. 7.
In your printer properties/settings check options that deal with DPI
(dots per inch), resolution, quality of printing, background
printing/spooling etc... Try some different settings with these features. The
Advanced button allows you to access these settings. 8.
Set your Display to 256 colors, on Windows XP you can do it for just
this program alone. 9.
Try a different printer. 10.
Try a different workstation. If none of the above worked, contact Software Support and
provide the results for each step above and the following information: 1.
What is the printer make and model?
2.
What, if any, is the error message when trying to print? 3.
Is the printer networked? 4.
Are computer ports LPT or USB? 5.
Have you been able to print from this program before? If so, what changes have been made on your
workstation recently? |
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Solution: Make sure the students are not restricted
from recording. To check this, log
into Teacher Utilities as a teacher, click the class the student is in, the
student who can’t record, and click the Modify button. To allow students to record make sure there
is a checkmark next to “Allow students to record.” If you
are using the original program titled “Adventures with Buggles”,
This
issue doesn’t occur with the new program titled “Treasures New Adventures
with Buggles If you
would like to see about getting the new program contact your McGraw-Hill
sales rep. To find out who your sales
rep is IMPORTANT NOTE: Student data from the original program will not transfer to the new
program as they use two different types of databases. Also the new program is not an
update to the original which means you can not install the new program on top
of the original program. In order to
install the new program you first need to completely remove the original
program from the server |
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Solution: Make sure the student hasn’t been
restricted to level one. To check this
log into Teacher Utilities as a teacher, click the class that the student is in,
the student (s) who can’t click past level 1, and click the Modify
button. If the option “Only allow
students to play level 1” is checked then uncheck it so they can play past
level 1. If
referring to Bugsy’s Pizza that is a known issue and is listed elsewhere in
this help file. |
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Solution: For the original program grades
K-1 contains the following activities: Playground Pals, Gr For the
new program grades K-1 contains the following activities: Playground Pals, Gr |
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Solution: For the original program grades 2-3 contains the following
activities: Waterslide Adventures, Bugsy’s Pizza,
Hopping Humbugs, Beehive Rescue. For the
new program grades 2-3 contains the following activities: Waterslide
Adventures, Bugsy’s Pizza, Hopping Humbugs, Beehive
Rescue, Waterfall Rescue. |
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Issue: Is
it possible to skip the instructions on the activities? |
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Solution: Yes it is possible. Each activity has a basic set of instructions
and to get past it just click the screen.
Next is a longer set of instructions, to get past them hold down the
CTRL key while you click on the screen. |
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Solution: The differences for each level are discussed in the
Teacher’s User Guide in the section specific for each activity. |
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MACINTOSH |
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Issue:
What is the administrator password? OR The password was changed and we
don't know what it is OR No one
changed the password and the default password isn't working. |
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|
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Solution: Please contact software support
for assistance. |
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Solution: The database is corrupted. The 2 solutions
are: 1.
Replace the database from back-up. If there is a backup replace the Admndata folder
with the back up. 2.
If no back-up, a new, blank database will be needed. The Admndata folder
from the Network install Phonics CD-ROM will need to be copied to the Teacher
Utility folder on the network. All teacher/class/student information will be
lost. To walk the customer through doing this: 1.
Click on mounted volume. 2.
Open the 3.
Insert the Network install Phonics CD-ROM and if needed open it. 4.
Scroll down and open the Program folder. 5.
Click the Admndata
folder on the CD-ROM. Drag and drop it into the Phonics folder on the 6.
network. 7.
When you get a message about overwriting files, click OK. 8.
Try the program. |
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