McGraw-Hill EPG
Technical FAQ

Succeeding On

 

System Requirements

Installation Tips

Issues & Solutions

 

The Succeeding On software is designed to help you assess your students’ understanding of the objectives and prepare for tests. By using the Succeeding On software, students can take quizzes and tests that resemble the specified testing format. Instructors have the ability to view reports that show student and class performance for state objectives.

 

ISSUES:

 

For 2005 versions of the Succeeding On programs click here. To find what version your have log into the program and go to Help then About Succeeding On. Or look on the CD for the date it was produced.(example 1/05).  Any CD produced after 10/2004 is the 2005 version

 

All Versions

 

Can this program be networked?

 

Does the CD need to be in the drive to run the program?

 

 

 

General (2004 and earlier versions)

 

Adding New Student Records

 

Adding New Classes and Setting the Preferences.

 

Accessing Teacher Utilities

 

Changing the Teacher Password

 

Setting the Data Location

 

The answers do not print on a student report.

 

The fonts used for the overviews, quizzes, and reports do not appear properly.

 

A student forgets his or her password.

 

A student cannot repeat a quiz or test.

 

The CHECK button is not available for a quiz or test.

 

The software displays an error message when a student attempts to save his or her work.

 

New student records are not saved in the appropriate location.

 

The Student Registration dialog box does not display immediately after the Opening Screen disappears at the beginning of a new session.

 

The program takes several minutes to display the dialog box after a student chooses the Open Student Record Option.

 

A message indicates that there is not enough memory to run the program.

 

What steps are required to remove (uninstall) the program?

 

How do I print practice quizzes/tests/answer keys?  

 

The print option is grayed out?

 

Can I import a student roster into the program?

 

The teacher password has been change and it is not known what it is.

 

 

 

General (2005 and later versions)

 

We registered our information when we first installed the program and we do not know the login info

 

What are the steps to get students into the program?

 

 

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Windows

 

No known issues.

 

 

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Mac

 

If both grade 10 and 11 are installed on a Mac, either of two errors will occur: the second CD installed overwrites the first CD installed, so that only one grade is accessible, or neither grade is accessible.

 

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SYSTEM REQUIREMENTS:

 

Windows:

• 100% PC-compatible computer with a Pentium (120 MHz) processor or higher

• Windows 95, 98, Me, NT 4.0, 2000, XP or a more recent version

• 800 x 600 graphics with 256 colors (VGA-compatible)

• CD-ROM drive

• Hard drive with at least 20 MB space available

• 8 MB available memory (16 MB memory recommended)

• Mouse (or a compatible pointing device)

• Printer (optional, but recommended)

 

MAC-

• PowerPC Macintosh (100 MHz) processor or higher

• System 8.2 or a more recent version including OS X (with Classic installed)

• 800 x 600 graphics with 256 colors (VGA-compatible)

• CD-ROM drive

• Hard drive with at least 20 MB space available

• 12 MB available memory (20 MB memory recommended)

• Mouse (or a compatible pointing device)

• Printer (optional, but recommended)

 

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INSTALLATION TIPS:

 

Windows 95 or higher:

Follow these steps to install the Succeeding On software.

  1. Insert the Succeeding On CD-ROM in a drive.
  2. Click the Start button at the bottom of the screen and choose the Run option.
  3. Type d:\setup and press Enter to run the installation program (where d:\ is your CD-ROM drive.).
  4. Follow the steps to install the program
  5. Remove the installation disk from the drive.

 

Windows Network Installation

The Succeeding On software is designed to run from a network server. Before you begin the installation process, however, make sure that you have the necessary access privileges. Additionally, you will need write-access privileges to the program folder after you install the software. Several of the Teacher Utilities menu options store data in the program folder on the server. Your students must have read-access privileges to the files in the program folder.

 

Follow the instructions below to install the software.

  1. Insert the Succeeding On CD-ROM in a drive.
  2. Click the Start button at the bottom of the screen and choose the Run option.
  3. Type d:\setup and press Enter to run the installation program (where d:\ is your CD-ROM drive.)..
  4. Enter a destination folder [for example, x:\courses\TAKS (Social Studies) Grade 8]. The installation program creates the necessary folders and copies the files onto the network server.
  5. Remove the installation disk from the drive.
  6. At each workstation a shortcut needs to be created to the Succeeding On executable. The executable will typically be a file with an abbreviation of the program name (example SOFCAT7=Succeeding on FCAT grade 7). Create a short cut to this file and place it on the desktop of the workstation.

 

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Macintosh Installation:

Follow these steps to install the Succeeding On software. The setup program will automatically install the software in the Succeeding On (or other specified) folder.

  1. Turn on your computer.
  2. Insert the Succeeding On installation disk in a disk drive.
  3. Double-click the installation program icon.
  4. Indicate the folder where you want to install the program.
  5. Follow the steps to install the program.
  6. Remove the installation disk from the drive.

 

Macintosh Network Installation

The Succeeding On software is designed to run from a network server. Before you begin the installation process, however, make sure that you have the necessary access privileges. Additionally, you will need write-access privileges to the program folder after you install the software. Several of the Teacher Utilities menu options store data in the program folder on the server. Your students must have read-access privileges to the files in that folder.

 

Follow the instructions below to install the software.

  1. Insert the Succeeding On installation disk in a disk drive.
  2. Double-click the installation program icon.
  3. Indicate the server and folder where you want to install the program.
  4. Remove the installation disk from the drive.
  5. At each workstation a shortcut needs to be created to the Succeeding On executable. The executable will typically be a file with an abbreviation of the program name (example SOFCAT7=Succeeding on FCAT grade 7) or a files named Projector. Create a short cut to this file and place it on the desktop of the workstation.

 

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All Versions

 

Issue:  Can this program be networked?

 

Solution:  The Succeeding On software can be installed and run from a network server. However, you can use the network's resources to print reports and store students' performance data even if you install the program on individual computers.

 

If your computers are connected to a network, printing is handled automatically. The program directs all reports to the specified printer, and the software prints the student's name on all performance reports.

 

The software is designed to allow students to save their work onto a network server. By storing the performance data in one central location, you can easily access your students' data to generate comprehensive class reports and update preferences. Use the Set Data Location option to specify a location on the network for students to store their data. Preferably, you should set the data location before any students use the software.

 

Another benefit of using a network is that you can use it to store class information. This option is especially useful when you create or update classes. If you install and run the program from a network server, all of your students can access these files from one central location. On stand-alone computers, you must copy the class information to each computer.

 

For Windows network installation: Network Considerations for Windows

 

For Macintosh network installation: Network Considerations for Mac

 

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Issue: Does the CD need to be in the drive to run the program?

 

Solution: No. Once the program is installed, the cd is not needed to run the program.

 

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Issues For  2004 and earlier  versions

 

Issue:  Adding New Student Records

 

Solution:  After you install the Succeeding On software, the next step is to identify which students will use the software. As the teacher, you can add the new student records, or your students can add this information themselves. To add a new student record, you must enter a first name, last name, class ID, and a password. The program also requires that you identify the location of the data files.

 

IMPORTANT: If you installed the software on stand-alone computers and you plan to store the student data on the local hard drive, you can begin adding new student records immediately. However, you must manually set the data location before adding records if you plan to store student records on a network server. Refer to the instructions on page in Section 3—Using the Teacher Utilities to learn more about setting the data location.

 

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Issue:  Adding New Classes and Setting the Preferences.

 

Solution:  The Succeeding On software provides several options that let you customize how the program operates. These preferences control how your students interact with the program. For example, you can specify whether a student may check to see if his or her responses are correct. Other options determine whether or not a student may print a report that shows the answers for incorrect responses.

 

Although you may change the software preferences at any time, you should review these options

before your students begin using the software. A complete description of the preferences and

step-by-step instructions to change the settings are given on  in Section 3—Using the

Teacher Utilities.

 

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Issue:  Accessing Teacher Utilities

 

Solution:  Please contact Glencoe Software Support at 1-800-437-3715 Monday through Friday 8am to 6pm Eastern Time. You may also reach us by email through epgtech@mcgraw-hill.com.

 

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Issue:  Changing the Teacher Password

 

Solution:  Please contact Glencoe Software Support at 1-800-437-3715 Monday through Friday 8am to 6pm Eastern Time. You may also reach us by email through epgtech@mcgraw-hill.com.

 

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Issue:  Setting the Data Location

 

Solution:  The Set Data Location option lets you identify the location of the students’ data files. Changing the data location is necessary only if you want to store your students' records at a specific location on a network.

 

When a student begins a session, the program automatically searches for all of the student records. Normally, these files are stored in the STUDENTS folder. However, you can configure the program so the software looks in a different location.

 

Suppose you want to store each student's record on a network server in his or her own subfolder. If all of the student subfolders were located in a folder called x:\courses\students\, you could specify this path as the new data location. The Succeeding On software would look through all of the subfolders at this location. Each time the program found a student record, it would add that student's name to the Student Registration list.

 

Alternatively, you could create a master folder (for example, x:\courses\taks\social studies) on a network server and store all of the students' files in this one location. In this instance, you would set the new data location to x:\courses\taks\social studies.

 

Remember that students must have the necessary access privileges to store their data on a network.

 

To set the data location:    

  1. Choose the Set Data Location option from the Teacher Utilities menu.
  2. Enter the new data location for your students' files.
  3. (Optional) You can enable/disable the option to control whether students can log in as a guest or create new records.
  4. Click the OK button to record the new data location.
  5. If files already exist in the old data location, manually move those files to the new location.

 

NOTES:

(1)    If you are using several different versions of the Succeeding On software, changing the data location applies only to the version currently in use.

(2)    Since the program saves the data location information in the program folder, you must have the appropriate write-access privileges if the software is stored on a network server.

(3)    The data location acts as a beginning point that the program uses to search for files. It will automatically search through all subfolders located within a specified path.

(4)    If the data location includes more than two hundred separate student folders, you may notice a delay while the program searches for the student records. If you notice a significant delay when a student starts the program, you may want to place all of the student records in a single master folder (for example, x:\courses\taks\social studies). Then set the data location accordingly.

 

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Issue:  The answers do not print on a student report.

 

Solution:  The preference options are initially set to print answers, but you can turn this option off. Check the setting in the teacher utilities.

 

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Issue:  The fonts used for the overviews, quizzes, and reports do not appear properly.

 

Solution:  The Succeeding On (Windows) software requires the following TrueType fonts: Arial, Times New Roman, and Courier New. The Succeeding On (Macintosh) version requires Geneva, Courier, and Times. These fonts are usually installed on a computer at the factory. If the fonts are not available, install them on the computer.

 

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Issue:  A student forgets his or her password.

 

Solution:  Use the Update Student Information option in the Teacher Utilities to determine a student's password. (See page 17 or the USER GUIDE that resides on the CD-ROM)

 

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Issue:  A student cannot repeat a quiz or test.

 

Solution:  The initial preference setting allows students to repeat any quiz or test, but you can turn this option off. Check the settings in the teacher utilities for the class assigned to your students.

 

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Issue:  The CHECK button is not available for a quiz or test.

 

Solution:  The CHECK button is initially enabled but may be turned off. Check the class settings in the teacher utilities.

 

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Issue:  The software displays an error message when a student attempts to save his or her work.

 

Solution:  Student must have the proper write-access privileges before they can save their work to a network server. Initially, the program attempts to save new student records in the program folder. Usually, students do not have the proper access privileges to save data at the location used to store the program. Either grant students the appropriate rights or identify a different location for saving data. (See page 18 of the USER GUIDE that resides on the CD-ROM)

 

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Issue:  New student records are not saved in the appropriate location.

 

Solution:  By default, the Succeeding On software attempts to save new student records in the program folder. Change the data path using the Set Data Location option. (See page 18 of the USER GUIDE that resides on the CD-ROM)

 

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Issue:  The Student Registration dialog box does not display immediately after the Opening Screen disappears at the beginning of a new session.

<OR>

The program takes several minutes to display the dialog box after a student chooses the Open Student Record Option.

 

Solution:  The default data location is set so that the program looks for the student records in the program folder. The program searches the program folder and all of its subfolders to locate student records. If you change the data location incorrectly, the program may be searching the entire hard disk, which could require several minutes. Check the data location setting and identify a more appropriate search path.

 

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Issue:  A message indicates that there is not enough memory to run the program.

 

Solution:  On Windows systems, close other applications to free additional memory. If the problem persists, make sure that the virtual memory option is enabled.

 

On Macintosh computer, verify that you have at least 12MB free memory. Quit other applications before running the Succeeding On software. If you get a low memory message while running the program, use the Get Info finder option to increase the memory requirement.

 

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Issue:  What steps are required to remove (uninstall) the program?

 

Solution:  Windows: Use Windows Explorer to delete the Succeeding On files. If you remove the program folder (e.g., \TAKS (Social Studies) Grade_) and its contents, you will effectively erase all of the files. No other files are located on your computer, except if your students' data files are stored in a different location.

 

Macintosh: Drag the program folder (e.g., Succeeding On) along with its contents into the Trash and then choose the Empty Trash option. If you remove the program folder (e.g., HD: Succeeding On) and its contents, you will effectively erase all of the files. No other files are located on your computer, except if your student's data files are stored in a different location.

 

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Issue:  How do I print practice quizzes/tests/answer keys?  OR   The print option is grayed out

 

Solution: By default the print option is grayed out. Here are the steps to print; 

 

1.       Open program to student registration

2.       Press ALT and open button/Option and open on Mac

3.       Use the admin password to log in

4.       Place a dot on print test and answer key click ok

5.       Choose a test or quiz

6.      Click on the print button at the bottom of the screen.

 

 

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Issue:  The teacher password has been change and it is not known what it is.

 

Solution:   Please contact Glencoe Software Support at 1-800-437-3715 Monday through Friday 8am to 6pm Eastern Time. You may also reach us by email through epgtech@mcgraw-hill.com.

 

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Issue:  Can I import a student roster into the program?

 

Solution:  This feature is not available in this program.

 

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Issue:  Succeeding On – if both grade 10 and 11 are installed on a Mac, either of two errors will occur: the second CD installed overwrites the first CD installed, so that only one grade is accessible, or neither grade is accessible.

 

Solution:  Install and access only one Succeeding On CD at a time from Program Resources within the Teacher Resources tab.  You can also access Succeeding On individually by adding to My Resources within the Teacher Resources tab.

  1. Click on the shortcut icon “Add Resource” in the “My Resources” header bar
  2. In the dialogue box, click “Browse” button to navigate to the Succeeding On folder on your hard drive.
  3. Select the folder “Succeeding On – Grade [#]”
  4. Click “Open”
  5. Select the file “Succeeding On – Grade [#]”
  6. Click “Open”
  7. Click “OK”
  8. Repeat the above steps for each grade level required
  9. Succeeding On – Grade [#] will now be listed in the My Resources section – access by double-clicking the entry

 

 

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General Issues 2005+ Versions

 

Issue: We registered our information when we first installed the program and we do not know the login info.

 

Solution: There is no way to find the login information outside of the program. You will need to reinstall the program which will allow you to register the info. You will lose your student data. 

 

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Issue: What are the steps to get students into the program?

 

Solution: Here are the beginning steps to get the program running:

 

If multiple teachers are using the program do the following:

 

  1. Log on with the teacher account that was initially created when the program was installed.
  2. Click on the Users tab.
  3. Add the teacher’s information.
  4. From the Role box, change the Role from Student to Teacher.
  5. Click on Save User.

 

Once the teacher is added to the program, that teacher can login and add students. Here are the steps:

 

  1. Log in as the teacher.
  2. From the Classes tab create a class. Make sure to click on the Save Class button.
  3. Click on the Users tab.
  4. Highlight the class and then enter in the student’s info. A student ID is needed. Make sure to click on Save User.
  5. Once the students have been added, the students can log on and begin using the program.

 

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