Skills Intervention

This math program is designed for busy teachers, and is easy to use. Instructors use the Management System to enroll students, set Pretest and Post Test mastery levels, and view/print student and group reports. The lessons are structured and cover core math components. Students can stay in the self-paced lessons until understood. This is an excellent aid for end-of-course, college entrance, and national standardized exams.

General Issues and Solutions:

Can’t preview a lesson

Can’t access a lesson

What is the Instructor Management password?

Can this program be networked?

Can my students use a generic login?

The program doesn’t launch when double-clicking the icon.

The program takes a long time to launch.

The printer is not working.

Will this program run on Windows 2000, NT 4.0, ME, XP, and Macintosh OS X?

Windows - Check General Issues.

Mac

Error 108 - when previewing lessons in the Management System

What extensions are required for this program?

The CD icon does not appear on the desktop.

New student cannot login

Moving program icons

SYSTEM REQUIREMENTS:

Windows:

· Windows 95 or later

· Pentium PC

· 16 MB RAM

· 10 MB hard drive space

· 256 color video card

· 4X CD-ROM drive

· Adobe Acrobat Reader, available on CD – to view the User Guide

· Optional - LCD panel and large monitor for whole-class instruction

MAC:

· PowerPC based Macintosh

· Macintosh System 7.5.3 or higher

· 20 MB RAM (24 MB recommended)

· 10 MB hard drive space

· 256 color video card

· 4X CD-ROM drive

· Adobe Acrobat Reader, available on CD – to view the User Guide

· Optional - LCD panel and large monitor for whole-class instruction

INSTALLATION TIPS:

Windows:

1. Insert the Skills Intervention Algebra CD into the CD-ROM drive.

2. Double-click the My Computer icon, then the CD drive.

3. Type: setup.exe and click OK.

4. Follow the on-screen instructions for the installation.

Macintosh:

1. Insert the CD into the CD drive.

2. Double-click the Skills Intervention Algebra icon on the desktop, then Skills Intervention Algebra Installer icon.

3. Instructions on the screen to direct you through the installation process.

NOTE: Both the Skills Intervention Algebra Management System icon and Skills Intervention Algebra Student Log in icon must remain in the Skills Intervention Algebra folder for the program to work. If you want to move either icon out of the Skills Intervention Algebra folder, create an alias and put the alias in a location of your choice.

4. To install Adobe Acrobat Reader, double-click the Reader 4.05 Installer in the CD window and follow the onscreen instructions.

General Issues and Solutions:

Issue: Can’t preview a lesson OR

Can’t access a lesson

Solution: Make sure the CD-ROM is inserted, you can’t preview lessons or access lessons if the CD-ROM isn’t inserted.

Issue: What is the Instructor Management password?

Solution: Please contact Glencoe Software Support at 1-800-437-3715 Monday through Friday 8am to 6pm or email to epgtech@mcgraw-hill.com. If email, please include school contact information so that we may verify instructor status.

Issue: Can this program be networked?

Solution: No. The CD is required in the drive.

Issue: Can my students use a generic login?

Solution: Yes, but you will not be able to identify lessons each student has done. For the login that can be used without enrolling students, both the User Name and Password fields are: student

Issue: The program doesn’t launch when double-clicking the icon.

Solution:

1. Make sure the CD is in the CD drive.

2. Close all other programs that are running, including screen savers.

3. Inspect all cable connections to the computer.

4. Launch a completely different CD program to determine if it is a hardware problem.

5. Check to ensure there is enough free RAM to run the program:

Windows 95-98: Right-click the My Computer icon, click on Properties, select the Performance tab.
Windows XP: Press ALT+CTRL and the Delete button, click the Task Manager button then the Performance tab, and check the Physical memory.
Macintosh: Click the Apple menu icon (upper left on the screen) and select About This Macintosh. Check the Largest Unused Block. If the computer does not have at least 8,000K free RAM, add more by disabling certain extensions that automatically engage when starting the computer.

Issue: The program takes a long time to launch.

Solution: The normal wait time for the program to launch is approximately 1 minute. If it takes

longer, click here to see if there is enough free RAM to run the program.

Issue: The printer is not working.

Solution: After each step below, try to print.

1. If applies, turn off anti-virus and/or security program(s).

2. Power the printer Off and On again.

3. Download the latest printer driver.

4. If using a networked printer

a. Attach the printer directly to the computer. (If it prints, the data is not getting through on the network.)

b. Try printing from another computer that uses the same printer.

5. Try to print a different file in this program (in case the desired file is corrupt). You may first need to create a new document/file.

6. Open a different program and try to print something.

7. In your printer properties/settings check options that deal with DPI (dots per inch), resolution, quality of printing, background printing/spooling etc... Try some different settings with these features. The Advanced button allows you to access these settings.

8. Try a different printer.

9. Try a different workstation.

If none of the above worked, please provide the results for each step and the following information:

1. What is the printer make and model?

2. What, if any, is the error message when trying to print?

3. Is the printer networked?

4. Are computer ports LPT or USB?

5. Have you been able to print from this program before? If so, what changes have been made

on your workstation recently?

Issue: Will this program run on Windows 2000, NT 4.0, ME, XP, and Macintosh OS X?

Solution: Cursory testing has been performed on these Windows platforms above and have not revealed any issues. On Macintosh, the program runs fine in Classic Mode.

"Our customers use a wide variety of operating systems and applications, and our software must be developed to be used on some lower end systems to meet customer needs. Because of this, we cannot guarantee our software will always work as expected as new operating systems and other applications are developed. We encourage you to give our products a 'test drive' on any new system you plan to implement. If you are not satisfied with the performance of our product, we will do our best to deliver a compatible product to you in a timely manner or refund your money."

MACINTOSH

Issue: Error 108 - when previewing lessons in the Management System

Solution: Error 108 occurs when there is not enough free RAM to run the Management System and student lessons simultaneously. To preview lessons in the Management System, you need at least 24 MB of free RAM.

To check RAM: Click the Apple icon at the top of the screen, select About This MAC, and see if the Built-In Memory is at least 24 MB of RAM.

If there is insufficient RAM, to preview lessons, you can do this:

1. Exit the Management System.

2. Open the Skills Intervention folder on the hard drive.

3. Double-click the Student Login icon.

4. In both the username and password fields, type: student

Issue: What extensions are required for this program?

Solution:

The extensions needed to be activate when using Glencoe products are:

· Apple CD-ROM (or the CD extension for your non-Apple CD)

· QuickTime PowerPlug (for Power Macs only)

· General Controls

· Any printer extension for the printer in use

· Network extension (if the system is on a network)

Note: The Skills Intervention Algebra Management System and the Skills Intervention Algebra Student Login icons must remain in the Skills Intervention folder for the program to work. To move an icon out of the Skills Intervention folder, create an alias and place it in a location of your choice.

Issue: The CD icon does not appear on the desktop.

Solution:

1. Check the Extensions folder in the System folder to ensure the required extensions are there and are turned on.

2. If using an external CD drive, check the SCSI connections: Go to the hard drive and find a utility program that checks SCSI devices, such as SCSI Probe or FWB Toolkit. Use the program to scan the SCSI chain to find what devices (such as the CD, external hard drives, etc.) are connected. If the CD drive appears in the utility program, select the Mount command.

3. If necessary, reinstall the CD software drivers from the System Installation disk.

Issue: New student cannot login

Solution:

· Student user names and passwords must be assigned by the instructor in the Management System before access is available to students. The exception is using a generic login.

· A maximum of 18 characters is allowed for a student’s first, middle and last names together.

Issue: Moving program icons

Solution: DO NOT move the Management System or the Student Login icon from the program folder. To place one of these icons on the desktop, create an alias and move the alias icon. You can move the entire program folder to a different location, but all files must remain inside the folder.