Mastering Concepts in Chemistry

This teaching tool helps students master the concepts of chemistry, enhances classroom instruction, and allows instructors to control the pace to match the ability level of the classes. There are two versions of the software – one is for classroom presentation and the other is a tutorial for individual students needing reinforcement or remediation.

Windows Issues:

Will this program run on Windows XP, 2000, NT, ME, and Macintosh OS X?

DIB palette could not be created error.

Past exception error

What rights are required to save data to the network?

What is the difference between the lab version and the class version of this product?

Can the roster application be used while students are using the software?

Shadow problems when running on Windows 95 or XP.

System Requirements:

Windows:

· Windows 95 or higher

· IBM compatible

· 4 MB of RAM

· VGA video card and monitor

Mac: This program is designed for Windows operating systems only.

Installation Tips:

Windows: This software is available only on 3 1/2” disks.

Insert Utility Disk 1 and click in succession on: Start, Run
In the RUN window, type: a:\setup
Click OK, then follow the on-screen instructions for:

a. Classroom or Tutorial Installation

b. Complete or custom installation – complete installation options are Volume 1, 2, or both.

After installing, reboot the computer.

Issues and Solutions:

Issue: Will this program run on Windows XP, 2000, NT, ME, and Macintosh OS X?

Solution: Cursory testing performed on Windows XP, 2000, NT 4.0, and ME machines have not revealed any issues. This program is not Macintosh compatible.

"Our customer base uses a wide variety of operating systems and applications, and our software must be developed to be used on some lower end systems to meet customer needs. Because of this, we cannot guarantee that our software will always work as expected as new operating systems and other applications are developed. We encourage you to give our products a 'test drive' on any new system you plan to implement. If you are not satisfied with the performance of our product, we will do our best to deliver a compatible product to you in a timely manner or refund your money."

Issue: DIB palette could not be created error -OR-
Past exception error

Solution: These problems can be resolved by changing the system setting to 256 colors.

Changing the color setting:

Click on Start, select Settings and then Control Panel.
Double-click on Display.
Click on the Settings tab.
Click on the drop down menu for the Color Palette and select 256 colors.
Click Apply and Okay.
Now try the program.

XP Users Please Note: Windows XP does not offer a true 256 colors setting. In order to run in 256 colors you must run in Compatibility Mode. To do this:

1. Click on Start, Programs, Glencoe.

2. Click once on the Program executable to highlight it. (Do not start the program.)

3. RIGHT click on the program icon.

4. Left click on Properties.

5. Click on the Compatibility tab.

6. Choose Windows 95.

7. Click Apply and OK. Now try the program.

Note: Some XP machines do not have a Compatibility tab under Properties. You can still take advantage of 256 colors by:

Clicking on Start and going to Programs.
Highlight Accessories and select Program Compatibility Wizard.
Follow the onscreen steps to set Compatibility. Once complete, restart the program.

Issue: What rights are required to save student data to the network?

Solution: The Chem subdirectory needs Read, Write, and File Scan rights.

Issue: What are the differences between the lab version and class version for this product?

Solution:

The Class version is designed for use with a projector in a classroom environment. The questions can only be answered with remote response units, and correctly answered questions are provided as a percent (%). There are two different types of systems to do this. For information regarding the remote response units, contact EInstruction (formerly HyperGraphics):

On the internet at: www.einstruction.com
By telephone: (940) 565-0004.

The Lab version is designed to be used by an individual student on a lab computer or installed on a personal computer. Answers are recorded using a mouse or the keyboard, and the screen tells whether answers are correct.

Note: The lab software can be used in a classroom. The information is the same; however, answers to the questions are displayed differently.

Issue: Can the Roster application be used while students are using the software?

Solution: The Roster application is designed to track student responses with the response system. It does not do anything in the Lab version. Students must login using the same username every time otherwise multiple reports will generate for the same student(s).

Issue: Shadow problems while running on Windows 95 or XP.

Solution: Shadows for letters are offset and/or hard to read. There is no workaround for this.

Issue: In the interactive review session, I cannot add my answer using the keyboard.

Solution: The customer is using the Class version which requires remote response units. These units can be obtained from EInstruction.

Note: The Lab version allows answers to be entered on the keyboard or with a mouse.