Glencoe Keyboarding Connections:

Projects and Applications

(GKC and GKCMac)

Windows System Requirements

Mac System Requirements

Windows Installation

Macintosh Installation

School Issues

Program Errors and Issues

Home Version Issues

Macintosh Issues

GKC is a middle school keyboarding and computer applications program for use on both Windows and Macintosh computers. GKC has school and home versions. Student Guides are only available for MS Office 2000 and 2002 (XP).

Student exercises are stored in a local hard disk subdirectory, a floppy disk, or in a directory on a network drive. Teacher Options allow controlling certain student settings, setting up and managing class files, modifying student logon information, and monitoring student progress.

School Issues

Will this work with Windows Vista and Intel Mac?

On the Glencoe Website, what is the username and password to access Teacher Resources?

How do I change the Teacher Options password?

A student forgot their password and cannot login.

I don’t want students to have to use passwords, so can I disable it?

Does this program grade student work?

How do I delete a student?

Where can student data be stored using the campus version?

For a standalone installation, how do I use Teacher Options?

Should I back up the student files?

Can students be prevented from self-registering?

How do I transfer a student to another class?

Where are the Word documents students are supposed to use in the lessons?

"Try this function when the student is logged off" when editing a student in Teacher Options, but the student is not logged in.

Program Errors and Issues

“E003 Path not found” when starting the program

Error 6001 14 “Unable to load GKC log file. Reason: the end of the file was reached.”

Error 6004 2 “Unable to load GKC Summary Report file. The file could not be located.”

Error 6004 14, “End of file reached.”

Error 9004 4 “Error accessing class file.”

Students cannot access GKC when they previously could

The Summary Report file is full.

The maximum number of Detailed Reports has been reached.

GKC fails to start the word processor, presentations, spreadsheet or database software.

Template files in the Projects folder are not read-only and should be

An exercise does not get scored

Where do I find the text for the Unit 1 and 2 Tests?

Scored copy contains numerous “<¶>” or “{¶}” marks

No sound plays at the end of timings or when the restart period is over for a timing.

What are the GKC files?

Can GKC be installed on the hard drive and save student lessons to the network?

Can student work be saved to writeable CDs?

Explain the different color error markings.

Word 2002 does not launch when Norton Anti-Virus is installed.

Home Version Issues

Where is student data stored when saving to data disk or hard drive?

Macintosh Issues

Is the Mac version network compatible?

Installer could not open because “CarbonLib” cannot be found or an update is needed.

I am prompted to insert a data disk when starting GKC.

The Pace Car Game sound keeps running after the game ends and during scoring.

Pace Car crash on Mac Operating System 9.2.2

Report filter doesn’t work properly

SYSTEM REQUIREMENTS:

Windows recommended requirements:

· PC with a Pentium II CPU or higher

· Windows 95B (SP 1.0), 98 (2^nd ed, SP 1.0), 2000 Professional (SP 1.0), ME, XP, or Windows NT Workstation 4.0 (SP 4.0)

· RAM: 16 MB for Windows 95 & 98; 64 MB for Windows NT, 2000 & ME; 128 MB for Windows XP (64 MB may be sufficient)

· 70 MB of free space on the hard disk or network file server

· 800x600; True Color (24-bit or 32-bit), and High Color (16-bit) modes

· Small and large fonts mode are supported

· 8x or faster CD drive

· sVGA color monitor

· Software applications for completing the word processor, presentations, spreadsheet, and database programs.

· Printer recommended

· Also recommend: Internet connection and standard audio card compatible with MS Windows MCI.

· Compatible with most networks including Novell Netware 5 and Windows NT 2000 servers.

Mac recommended requirements:

Note: There is not a Mac Student Guide (small book).

· Operating Systems 9.0, 10.15, and 10.2 (Jaguar)

· 32 to 128 MB RAM based on the minimum RAM requirements for each operating system

· CarbonLib version 1.6 installed for OS 9 (Included with OS 10.15 & 10.2)

· Hard disk

· CD-ROM drive, 8x or faster

· Graphics support, 800 x 600, Thousands of Colors (16-bit) modes

· Sound card

· Network compatible with most networks, including Novell Netware 4.1 with AppleTalk module, Windows NT Server 4.0 with services for Macintosh, and Appleshare server

· Netscape 6.0 or MS Internet Explorer 5.5 (for the Help System)

· Software applications for completing the word processor, presentations, spreadsheet, and database programs

· Printer recommended

INSTALLATION TIPS:

Windows Network and Standalone Installation:

1. Insert the GKC CD into the Windows CD drive.

2. Double-click, in sequence, on My Computer, the CD drive, and setup.exe or setup.

3. The Install Shield Wizard loads and the Welcome dialog box displays. Click Next to continue.

4. In the Setup/Select Destination Location dialog box, select the network file server or local hard disk and directory where you want to install GKC. Click Browse to select a location different from the default.
Note: The hard disk or network drive requires 70 MB of free space.

5. Setup/Select Class Data Location dialog box - select the network file server or local hard disk where you want the Classes folder to install. Click Browse if you want to install to a location other than the default. Select a location and click Next.

6. The installer copies files onto the hard disk. Note: A PROJECTS folder will be added inside the installation directory. This folder contains the files needed to complete the projects in the textbook. PROJECTS files are organized by unit. If installing to the default location, the PROJECTS folder will be located in C:\GKC.

7. An information dialog box displays after the install completes - click Finish.

8. A Windows Explorer window with the GKC Classes icon displays. Click this icon to start the program.

9. LAN install – run the setup.exe at each student workstation.

Setting up Student Access on a Network

10. Students require read/write access to the CLASSES subdirectory.
Note: Verify with your LAN administrator that the proper access rights are in place on the network.

11. Verify that instructors have all rights except Supervisory and Access Control to the CLASSES subdirectory and all of its subdirectories.

12. At each student workstation, run the GKC Setup program from the network location to create a Glencoe Keyboarding program group and add a shortcut to the Start menu.

Windows Home version installation:

Insert the Home Version CD into the CD drive.
Double-click in sequence: the My Computer icon, the CD drive letter, the setup.exe file.
When prompted for the install location, you can accept the default location of C:/GKC-Home or select another location.
Student data location options are: Other media, A: drive, or B: drive. The default location for Other Media is C:/GKCData. Choose this option or the Floppy A: drive, as most computers no longer have a B: drive.

Macintosh Installation:

Insert the GKC CD-ROM into the CD-ROM drive.
Double-click the GKCMac CD-ROM icon and then the GKCMac Installer icon.
When the Welcome dialog box displays, click Continue.
In the Destination folder box, select the folder where you want to install GKC or click New to create a new directory (one that does not yet exist). After selecting a location, click Choose.
Note: The hard disk or network drive requires 70 MB of free space.
The installer will copy files onto the hard disk.
Note: Make sure the location where you want to install GKCMac has sufficient space.
An information dialog box will display when installation is complete. Click Quit.
Double-click the GKCMac icon to launch the program.

Setting up Student Access on a Network

Students require read/write access to the CLASSES subdirectory.
Note: Verify with your LAN administrator that the proper access rights are in place on the network.
Verify that instructors have all rights except Supervisory and Access Control to the CLASSES subdirectory and all of its subdirectories.
Create an alias to the GKCMac Program Icon on the desktop of each student computer. To access GKC, have the student click on the alias and login.

School Issues and Solutions:

Issue: Will this work with Windows Vista and Intel Mac?

Solution: Cursory testing performed on Windows Vista and Intel Mac machines have not revealed any issues.

Note: Testing on Windows Vista and Intel Mac was performed as a Power User only.

Our customers use a wide variety of operating systems and applications, and our software must be developed to be used on some lower end systems to meet customer needs. Because of this, we cannot guarantee our software will always work as expected as new operating systems and other applications are developed. We encourage you to give our products a 'test drive' on any new system you plan to implement. If you are not satisfied with the performance of our product, we will do our best to deliver a compatible product to you in a timely manner or refund your money.

Issue: On the Glencoe Website, what is the username and password to access Teacher Resources?

Solution: Teachers can download solutions files from the Web address below.

http://www.glencoe.com/sec/officetech/keyboarding/keyconn/index.php

Issue: How do I change the Teacher Options password?

Solution: Select Options, then Teacher Options. Enter the current password, and click the Change Password button. The password can have blank spaces. The password can be up to 10 characters and include blank spaces.

Issue: A student forgot their password and cannot login.

Solution: Although you can’t view the password, you can create a new one in Teacher Options.

Issue: I don’t want students to have to use passwords, so can I disable it?

Solution: There is no way to disable this function.

Issue: Does this program grade student work?

Solution: No, there is not an automated grade book for any student exercises.

Issue: How do I delete a student?

Solution: Deleting a student is not a function.

Issue: Where can student data be stored using the campus version?

Solution: Student data can be saved to floppy disk or a network drive. The location is set when adding a new class in Teacher Management. The network location saves to the GKC\CLASSES folder.

Issue: For a standalone installation, how do I use Teacher Options?

Solution: If students use GKC on stand-alone workstations and the instructor wants to track their progress on the teacher’s workstation, then students must store their work on data disks.

Setting up the teacher’s workstation:

1. Open GKC and go into Teacher Options by clicking Options then Teacher Options.

2. If there are no classes, click Add a New Class, add a class name and select Store student data on floppy disk.

3. Highlight the class name then click on View Student List.

4. Click on Add New Student, and click Yes when prompted whether you have the student’s data disk.

5. Their lessons will upload and can be viewed in Teacher Options without the data disk.

Update student data in Teacher Options:

1. To view new lessons, periodically collect the students’ disks and go into Teacher Options.

2. Click on the Student Name and click Edit Student Information.

3. When the window opens, click Save.

4. When prompted for the data disk click Yes.

5. The new lessons will be added, and can be viewed in Teacher Options.

Issue: Should I back up the student files?

Solution: Yes. If the students save to:

· Floppy disks - make a copy of the disk regularly.

· The local hard drive or network drive – regularly make a back-up copy of the Classes subdirectory.

Issue: Can students be prevented from self-registering?

Solution: The first release of GKC has no way to disable or prevent students from self-registration when using the school version. It will be considered when GKC is updated.

Issue: How do I transfer a student to another class?

Solution: Students cannot be transferred. Add them as a new student to the new class.

Issue: Where are the Word documents students are supposed to use in the lessons?

Solution: The files are on the Teacher Courseware CD inside the Projects folder.

Issue: "Try this function when the student is logged off" when editing a student in Teacher Options, but the student is not logged in.

Solution: GKC uses the GKCINUSE.DAT file to determine if a user is logged in. The only reason the message would occur is if that file is locked, corrupt or not readable.

· Delete the file and see if it eliminates the error message. This file will be recreated by GKC.

· Double check to ensure they have read/write access to the Classes folder and its subfolders.

Program Errors and Issues

Issue: “E003 Path not found” when starting the program.

Solution: GKC cannot find the data directory specified for student data. Make sure the shortcut for the icon used to start GKC includes the full and correct path to the student data files. Use Teacher Options to verify that the student data location is correct for the class. In either case, verify that student data files and directories have not been moved or deleted.

Issue: Error 6001 14 “Unable to load GKC log file. Reason: the end of the file was reached.”

Solution: The log file is the StudentName.gkl file. Some possible explanations for what is happening here, are:

A corrupt student log file
A bad floppy disk, if saving to floppy
A misnamed gkl file

If a back-up is maintained, copy it into the student folder on the network or floppy disk. Otherwise, have the student login as new, using a slightly altered login name.

Issue: Error 6004 2, “Unable to load GKC Summary Report file. The file could not be located.”

Solution: The file that is named as student’s LastName_FirstName.gks is corrupt or missing. Trying to view this student’s reports in Teacher Options will result in a message that “This student has not completed any exercises.”

· If a back-up is kept of the Classes subdirectory, replace this student’s .gks file, and they should be able to login. The student will need to redo any lessons after the last back-up.

· If there is no back-up, have the student login as New using a slightly different name.

Issue: Error 6004 14, “The end of file was reached.”

Solution: This is a corrupt Summary Report file which is named StudentName.gks. If a back-up is maintained, copy the back-up file into the student folder on the network or floppy disk. Otherwise, have the student login as new, using a slightly altered login name.

Issue: Error 9004 4. Error accessing class file.

Solution: This can be caused by insufficient permissions.

Issue: Students cannot access GKC when they previously could

Solution: On a LAN install, this may occur if an instructor is working in Teacher Options while students are trying to log into GKC.

· Teacher Options should not be open when students login. If it is open, exit Teacher Options.

· Teachers should not try to make changes when any students in that class are logged in.

Issue: The Summary Report file is full.

Solution: The maximum number of exercises that can be listed on a Summary Report is 500. When the Summary Report exceeds 500 exercises, the program automatically overwrites exercises starting with the oldest first. If you want to keep the oldest exercises as well, make a copy of the data, then continue using the program.

Issue: The maximum number of Detailed Reports has been reached.

Solution: A maximum of 200 Detailed Reports can be accessible from a Summary Report. When the maximum is reached, the GKC makes room for new Detailed Reports by overwriting Detailed Reports, starting with the oldest. If you want to keep the old exercises, make a copy of the data, then continue using the program.

Issue: GKC fails to start the word processor, presentations, spreadsheet or database software.

Solution: The application location set in the class settings is incorrect, other than the default, or the location is for a different version of the program. Ensure the path is set to the correct version of Microsoft Office. Both Microsoft Office 2000 and XP (2002) are compatible with GKC.

· School version - select Options / Teacher Options, and enter the teacher password. Choose the class, select Edit Class Settings, and ensure the path for the Office application is correct.

· Home version – select Options then Settings and edit the class settings.

Default setting for Microsoft Word 2002 (XP): C:\Program Files\Microsoft Office\Office10\winword.exe

Default setting for Microsoft Word 2000: same as above except remove the 10 from \Office10\

Issue: Template files in the Projects folder are not Read-only and should be.

Solution: These are the Microsoft Office lessons in the big book and occur in both the School and Home versions. Students must browse to the Projects folder to use the template files. By default, this folder is located inside the GKC directory.

1. Using Windows Explorer or My Computer, locate the GKC folder on the network or hard drive.

2. Right-click the Projects folder located inside the GKC (campus version) or GKC-Home directory. If any of the files were modified, simply replace those files, or the entire directory folder, from the Projects/GKC-Home folder located on the CD.

3. Select Properties from the dropdown menu, and checkmark the Read-Only box.

4. If prompted whether this applies to all files/subdirectories, answer Yes.

Issue: An exercise does not get scored

Solution: Practice documents, warm-ups, new key presentations, and certain practice and skillbuilding exercises are not supposed to be scored. To score one of the documents manually, have students print their documents in Word or from the Reports window.

Issue: Where do I find the text for the Unit 1 and 2 Tests?

Solution: The text is in the Teacher Courseware Manual, Chapter 6. Instructors need to print and give the text to students. ISBNs for the Teacher Courseware Manuals are:

0-07-860488-5 page 40 (Windows version)

0-07-861578-X page 37 (Mac version)

Issue: Scored copy contains numerous “<¶>” or “{¶}” marks

Solution: The student did not follow word wrap settings indicated in the exercise header. Have the student key the exercise following the word wrap setting in the exercise header.

· A “<¶>” error scores when word wrap is off and the student doesn’t press Enter at the end of the line.

A “{¶}” error scores when word wrap is on and the student mistakenly presses Enter at the end of the line.

Issue: No sound plays at the end of timings or when the restart period is over for a timing.

Solution: GKC uses the computer’s default sound to signal the end of timings and the end of the restart period. Make sure the there is an audible sound assigned to Default Sound and the volume is not muted.

Issue: What are the GKC files?

Solution: The file structure is as follows:

· Log file is a student’s Lastname_Firstname.gkl – it contains the student’s name and password. This file is mandatory.

· Summary Report file is a student’s Lastname_Firstname.gls - it summarizes all lessons that are done. This file is mandatory.

· Detailed Report file is a student’s Lastname_Firstname0__.DRP– it records the text that is typed in each lesson. If a DRP file is deleted or corrupt, the Report screen shows it was done (taken from the Summary Report), but the text cannot be viewed. To view the text for a corrupt DRP file, the student must redo the lesson. This file is not mandatory, but you can’t view the text without it.

o Files 001.DRP through 020.DRP are for Unit 1

o Files 021.DRP through 034.DRP are for Unit 2

o File 201.DRP is the Unit 1 Test

o File 202.DRP is the Unit 2 Test

· gkctrace.log – bookmarks the lesson during logout. It will be recreated if deleted or removed.

· GKCINUSE.DAT – this file should be 0 KB. It was designed to prevent other files from becoming corrupt. If deleted, moved or corrupt, it will recreate itself.

Issue: Can GKC be installed on the hard drive and save student lessons to the network?

Solution: Currently, there is no support for an alternate classes location. This capability exists in the Keyboarding with Computer Applications program for Windows that is normally used by high schools.

Issue: Can student work be saved to writeable CDs?

Solution: No. CDs are designed to be written sequentially (in single or multi sessions). Storing student data requires random access to the storage media.

Issue: Explain the different color error markings.

Solution:

· Underlined in red indicate incorrect words.

· <Green in angle brackets> indicate omitted words, tabs (designated as <[T]>), and hard returns (designated as <¶ >).

· {Blue in braces} indicate incorrectly inserted words, tabs (designated as {[T]}), and hard returns (designated as {¶}).

Issue: Word 2002 does not launch when Norton Anti-Virus is installed.

Solution: A known conflict exists between Word 2002 and Norton Anti-Virus. Norton is expected to correct this issue in a subsequent release.

Windows

Unregister Norton Anti-virus (NAV): The Norton website provided the below fixes on its website. These unregister NAV, do not remove the anti-virus program, and NAV still provides protection. Disabling NAV depends on the version on the PC:

NAV 2000: Click on Start, Run. In the Open box, copy or type the command and click OK. These are not case sensitive.

Win 95/98 command: regsvr32 /U "c:\program files\norton antivirus\officeAV.dll"

Win 95/98 w/SystemWorks, same command as above except in place of \norton antivirus\ type \norton systemWorks\

Win NT/2000 command: "regsvr32 /U "c:\program files\navnt\oficeav.dll"

If successful, this message appears:

"DllUnregisterServer in C:\Program Files\Norton AntiVirus\OfficeAV.dll succeeded."

If unsuccessful, search/find the file named 'officeav.dll' and write down the path. Then unregister again, typing the statement again, changing the path in quotation marks (") to the one you wrote down.

NAV 2001: Start NAV, click Options then General. In the MS Office 2000 plug-in section, UNCHECK Enable Office plug-in, and click OK.

NAV 2002 or Office XP: Start NAV, click Options then Miscellaneous. In How to keep MS documents protected section, UNCHECK Enable Office plug-in, and click OK.

Macintosh

Unregister the Officeav.dll of Norton Anti-Virus. For information on this process, visit www.symantec.com/techsupp/.

Home Version Issues

Issue: Where is student data stored when saving to data disk or hard drive?

Solution: Whether students save to data disk or hard drive, the data defaults to save in a folder titled GKCDATA.

Macintosh Issues

Issue: Is the Mac version network compatible?

Solution: Yes. It can be networked if it meets the system requirements.

Issue: Installer could not open because “CarbonLib” cannot be found or an update is needed.

Solution: If running GKC on OS 9, the system requires a current version of CarbonLib included in the systems extensions. CarbonLib is included on the GKCMac CD. Copy this file into the system’s extensions folder using these steps:

1. Double click in sequence on:

a. The system hard drive so the folders are visible and you can see the System folder.

b. The GKCMac CD icon.

c. The CarbonLib folder icon.

2. Drag the file called CarbonLib folder onto your System folder.

3. When a message asks you to confirm copying CarbonLib into your Extensions folder, click OK.

4. Restart the computer after CarbonLib is added to the extensions in your System folder.

Issue: I am prompted to insert a data disk when starting GKC.

Solution: This can occur when:

· The class is set up to store data on floppy disks and there is no disk on the drive.

· The data disk is defective.

Issue: The Pace Car Game sound keeps running after the game ends and during scoring.

Solution: This is a known bug. Although a nuisance, there is currently no way to turn off the sound. The sound will stop when the scoring is completed.

Issue: Pace Car crash on Mac Operating System 9.2.2

Solution: On Macintosh OS 9.2.2, when using the Pace Car Game in sprint mode, an occasional crash will occur when advancing from review text. The developer was notified of this error but has had difficulty trying to duplicate it.

Issue: Report filter doesn’t work properly

Solution: Per the developer - a teacher can choose this option, but the filter does not function per the specifications.

Issue: Report filter doesn’t work properly

Solution: Per the developer - a teacher can choose this option, but the filter does not function per the specifications.